At Western Volkswagen, we know that customers are the main stay of our business. If we don’t look after our customers, someone else will quite happily step in and do the job for us.

With this in mind, we monitor our service to you on an ongoing basis. Customers who have had Service work carried out or have taken delivery of a new car, will be contacted by Maritz Research Company on behalf of the Retailer and Volkswagen UK . At that time they will carry out a structured interview gaining your valuable feedback to ensure that we are providing the level of service that you deserve. All this being said, there may be occasions when the service may not have satisfied your needs. If that is the case, we would rather have the chance to put it right.

If you have a concern that you would like to discuss, please feel free to contact the Dept Manager or Brand Manager at each location, as they will be delighted to listen and take your comments onboard. If we don’t know what has gone wrong with our service to you, we can’t do anything about it.